FAQ
¿Cómo puedo obtener la confirmación de mi pedido?
Una vez que se haya completado el pedido recibirás un mensaje de correo electrónico recapitulativo con el número identificativo. En caso de que este no se realice correctamente, recibirás un segundo mensaje donde te informaremos de que el pedido no se ha confirmado y que no será enviado.
¿Cuántos artículos puedo comprar?
Podrás adquirir solos dos piezas por color y talla y un máximo de diez artículos por pedido.
¿Tengo que crear una cuenta para realizar un pedido?
No, puedes realizar pedidos con la opción «Finalización de la compra», que te permite realizar un pedido sin necesidad de registrarte.
¿Dónde puedo encontrar la información del producto?
Para buscar los productos podrás utilizar el menú principal, haciendo clic en la categoría de tu interés. Puedes activar los diferentes filtros para lograr una selección de productos más acotada o utilizar el cuadro de búsqueda en la parte superior izquierda e introducir palabras identificativas como el código del artículo, el color, el tipo de producto y otras.
¿Cómo puedo buscar los artículos que me interesan?
Para ver la información del producto, haz clic en su foto. Se abrirá una pantalla con los detalles del producto, incluida información sobre: línea, temporada, nombre de artículo, precio, descripción, composición, medidas, colores, instrucciones de lavado y tallas disponibles.
¿Cómo puedo recibir noticias sobre futuras promociones y ventas?
Si te suscribes a nuestro boletín de noticias, recibirás actualizaciones sobre actividades promocionales y noticias de LiuJo.
¿Cómo puedo cambiar mis datos de contacto?
Puedes cambiar tus datos de contacto en la sección cuenta.
¿Puedo saber si volverá a haber existencias disponibles de una prenda?
Por supuesto. En el perfil del producto, aparecerá un campo en la talla que no esté disponible y ahí podrás introducir tu dirección de correo electrónico. En cuanto la prenda vuelva a estar disponible te avisaremos por correo electrónico.
He olvidado mi contraseña. ¿Qué puedo hacer?
Haz clic en el botón cuenta, en la parte superior derecha, e introduce la dirección de correo electrónico con la que te hayas registrado. Recibirás un mensaje de correo electrónico con un enlace para introducir la nueva
¿Puedo hacer un regalo?
Una vez que hayas elegido el artículo o artículos, podrás seleccionar la opción de paquete regalo durante el proceso de pago. En caso de devolución, el coste del paquete regalo no se reembolsará.
¿Hay una guía de tallas?
Por supuesto. Puedes hacer clic aquí para consultar toda la información que necesitas.
¿Por qué no he recibido ninguna notificación relacionada con mi pedido?
Es posible que hayas escrito mal tu dirección de correo electrónico durante el proceso de finalización de la compra. En ese caso, para recibir notificaciones sobre tu pedido, tendrás que ponerte en contacto con el departamento de Atención al cliente, que te proporcionará toda la información que necesitas.
¿Cómo puedo crear mi lista de deseos?
Al registrar tu cuenta puedes crear una lista de deseos e incluir tus productos favoritos para poder realizar futuras compras con mayor rapidez.
¿Qué puedo hacer desde mi cuenta?
Si creas una cuenta, podrás ver el historial de todos tus pedidos, efectuar devoluciones o cambios, modificar tus datos personales, gestionar los consentimientos para el procesamiento de los datos y gestionar tus direcciones y tu lista de deseos. También podrás inscribirte en el programa de fidelización y ver tu saldo de estrellas.
¿Puedo cambiar mi pedido?
Todos tus pedidos serán procesados automáticamente y por tanto no es posible modificar de ninguna manera los artículos comprados. Puedes solicitar la anulación de tu pedido si este todavía no se ha enviado poniéndote en contacto con nuestro servicio de Atención al Cliente.
He recibido un código de promoción,¿cómo puedo usarlo?
Introduce el código promocional en el carrito, antes de completar el pedido como usuario invitado o registrado.
¿Qué condiciones debo cumplir para devolver productos?
Todos los productos disponibles en www.liujo.com llevan una etiqueta de identificación y precintos de garantía que no deben retirarse bajo ningún concepto. No se aceptarán devoluciones de productos que no estén en las mismas condiciones en las que fueron recibidos. No se aceptarán devoluciones de productos enviados desde países distintos a aquellos a los que realizamos envíos. Los productos devueltos de un mismo pedido deberán enviarse en un único envío. Cada solicitud de devolución debe corresponderse con un envío.
¿Cuánto tiempo tardará en llegar mi cambio de talla?
Una vez que el almacén haya recibido y comprobado la devolución (puede tardar hasta 10 días hábiles), lo enviaremos a nuestro cargo a la dirección indicada en el primer pedido, avisándote con un correo electrónico de envío.
¿Puedo hacer una devolución de un cambio de talla?
Por supuesto, después de completar el formulario online puedes optar por programar la recogida de la devolución con el mensajero en la dirección que prefieras o llevar el paquete a un punto de recogida.
¿Es posible cambiar el producto?
Por el momento solo podemos gestionar cambios de talla. No podemos realizar cambios de artículos ni cambios de color.
He recibido una prenda equivocada/defectuosa en mi pedido ¿qué puedo hacer?
Prepara una breve descripción del producto y adjunta 3/4 fotografías en las que se vea el artículo completo y el detalle del defecto o la prenda equivocada y contacta de inmediato con nuestro Servicio de Atención al Cliente.
¿Cuándo se efectuará el reembolso?
El tiempo para el reembolso dependerá del método de pago utilizado:
Tarjeta de crédito:
El tiempo que tarda el reembolso en aparecer en tu cuenta depende de la institución que emitió la tarjeta. Te recomendamos que revises los movimientos de tu tarjeta.
PayPal/Scalapay/Klarna/ApplePay/AmazonPay:
El reembolso será visible en un plazo de 24 horas.
Quiero devolver un regalo, ¿quién recibirá el reembolso?
Si el pedido se ha realizado mediante tarjeta de crédito, prepago o PayPal, reembolsaremos a la persona que haya realizado el pedido. Si el pedido se ha pagado mediante contrarreembolso, necesitaremos conocer el IBAN, el nombre de la entidad bancaria, el titular de la cuenta y el número de pedido para poder realizar el reembolso. En caso de devolución, el coste del paquete regalo no se reembolsará.
Si la tarjeta con la que he realizado el pago ha expirado, ¿dónde recibiré mi reembolso?
El reembolso se efectuará a la tarjeta que hayas utilizado para el pago y será tu entidad de crédito quien revertirá el importe a la tarjeta correcta. Te recomendamos contactar con tu banco para recibir la información necesaria.
El importe reembolsado es incorrecto ¿qué hago?
Si el importe reembolsado es incorrecto, contacta de inmediato con nuestro Servicio de Atención al Cliente: servizioclienti@liujo.com.
¿Cómo es el paquete estándar que me llegará?
El paquete estándar está compuesto por una caja de cartón exterior con precintos de seguridad, que contiene los artículos adquiridos, envueltos en papel de seda personalizado de Liu Jo. En el interior del paquete de envío también encontrarás las instrucciones en caso de devolución y el documento con el resumen del pedido. Si tu paquete ha sido manipulado, tienes derecho a no recogerlo o aceptar la recogida con reserva. Ten en cuenta que tu pedido puede ser entregado en envíos separados.
¿Puedo introducir una dirección de facturación distinta a la dirección de envío?
Es posible introducir una dirección de facturación distinta a la del envío, siempre y cuando el país de destino sea el mismo. LiuJo no emite facturas a actividades comerciales, empresariales o profesionales.
He perdido el número de seguimiento de mi pedido, ¿qué hago?
Puedes recuperar el número de seguimiento del mensaje de correo electrónico de confirmación del envío que has recibido o accediendo a la sección Pedidos de tu cuenta. Si encuentras dificultades, contacta de inmediato con nuestro Servicio de Atención al Cliente.
¿Cómo es el paquete regalo que me llegará?
Encontrarás una caja exterior de cartón y en su interior una caja color blanco perla personalizada con el logotipo de Liu Jo, que podrás reutilizar para devolver tus artículos, adornada con una cinta de organza. En el interior, las prendas vendrán envueltas en papel de seda personalizado de Liu Jo. También es posible añadir una tarjeta personalizada.
¿Desde dónde enviáis los artículos?
Nuestro almacén se encuentra en Rolo (RE), Italia..
¿A qué países enviáis?
Puedes ver la lista de países a los que podemos enviar nuestros artículos en la página de la parte inferior izquierda “Envío”.
¿Puedo recoger mi pedido en una tienda o en un punto de recogida?
Puedes recoger tu pedido en una tienda o en un punto de recogida en un plazo de 10 días desde la recepción del correo electrónico seleccionando la que prefieras entre las opciones disponibles. Este servicio no implica costes adicionales y garantiza la comodidad de acercarte cuando quieras al punto de venta que hayas elegido.
¿Recibiré mi pedido a tiempo para Navidad?
Elige los últimos regalos y haz tu pedido antes del 17/12: la entrega está garantizada y podrás recibir tus paquetes a tiempo para Navidad.
¿Es la transacción segura?
En www.liujo.com, todas las compras se realizan con la máxima seguridad gracias al uso de los sistemas tecnológicos más avanzados y la codificación SSL. El cliente puede confiar en los certificados de VeriSign. Para proteger las compras con tarjeta de crédito, siempre se solicitará introducir el código CVV. Digital Boîte solo usa conexiones seguras, como muestran el símbolo de bloqueo en el navegador y el prefijo “https” en la barra de direcciones.
¿Cuándo se debitará el importe?
Si la tarjeta obtiene la autorización pertinente, el pago se debitará de inmediato.
Si no se obtiene dicha autorización, te informaremos mediante correo electrónico de que el pago no se ha realizado. En ese caso, no se sustraerá ningún importe.
¿Por qué mi pago no ha sido aceptado?
Tras haber recibido el pedido, realizamos un control estándar de preautorización. El pago puede ser rechazado por varios motivos, entre los cuales, el saldo disponible en la tarjeta o la exactitud de los datos introducidos. Si el problema persiste, recomendamos ponerte en contacto con tu entidad bancaria y/o nuestro Servicio de Atención al Cliente facilitando toda la información necesaria (incluidos los posibles mensajes de error) para poder ayudarte.
¿Los precios indicados de los artículos incluyen el IVA?
Sí, todos nuestros artículos incluyen el IVA.
¿Puedo pagar contra reembolso o con Paypal con el servicio RECOGIDA EN TIENDA?
No, el único método de pago aceptado es mediante tarjeta de crédito.
Che cos'è la Gift Card Liu Jo?
La Gift Card è un regalo elegante e sempre apprezzato: un buono digitale emesso al portatore, utilizzabile sia online sia nelle boutique Liu Jo che offrono il servizio. Può essere acquistata scegliendo un importo compreso tra 25€ e 1.999€, ed è inviata via e-mail all’indirizzo indicato al momento dell’acquisto, insieme al codice univoco necessario per utilizzarla. La Gift Card può essere utilizzata più volte fino all’esaurimento del saldo o alla data di scadenza indicata, senza costi di attivazione o commissioni. Non è ricaricabile, ma resta la scelta ideale per offrire massima libertà di scelta alle persone che ami.
Dove posso acquistare la Gift Card Liu Jo?
Puoi acquistare la Gift Card comodamente online oppure presso le boutique aderenti al servizio. Scopri qui (https://www.liujo.com/gift-card/gift-card-stores.html) l’elenco completo e sempre aggiornato dei negozi in cui la Gift Card è disponibile.
Posso acquistare la Gift Card insieme ad altri prodotti Liu Jo?
La Gift Card può essere acquistata solo separatamente dagli altri articoli presenti sul sito. Non è quindi possibile inserirla nello stesso ordine insieme a capi o accessori Liu Jo.
Puoi però acquistare più di una Gift Card all’interno dello stesso ordine, personalizzandone l’importo e i dettagli di ciascuna. Prima di completare l'acquisto, assicurati di aver rimosso dal carrello eventuali altri prodotti o, viceversa, di aver rimosso la Gift Card.
Come posso regalare una Gift Card Liu Jo a un’altra persona?
Regalare una Gift Card è semplice e sempre di grande effetto. Nella pagina prodotto dedicata, seleziona il modello che preferisci tra le sei grafiche disponibili (Donna, Uomo, Happy Birthday, Anniversary, Happy Holiday o With Love). Inserisci il nome e l’indirizzo e-mail del destinatario: se lo desideri potrai aggiungere anche un messaggio personalizzato per rendere il tuo regalo ancora più speciale. Potrai scegliere di inviare la Gift Card immediatamente, selezionando l’opzione Subito. Potrai anche programmare la consegna indicando data e ora preferite (entro tre mesi dalla data di acquisto).
Quali metodi di pagamento posso utilizzare per acquistare una Gift Card Liu Jo?
Puoi acquistare la Gift Card utilizzando tutti i principali metodi di pagamento disponibili sul sito, ad eccezione del "pagamento alla consegna". Ti ricordiamo che non è possibile acquistare una Gift Card utilizzando un’altra Gift Card.
Come viene consegnata la Gift Card Liu Jo al destinatario?
La Gift Card viene inviata direttamente via e-mail all’indirizzo del destinatario indicato durante l’acquisto. Il messaggio include il codice univoco della Gift Card, l’importo disponibile e, se inserito, il messaggio personalizzato del mittente. Una volta ricevuta, la Gift Card è subito utilizzabile, sia online che in boutique.
Per quanto tempo è valida una Gift Card Liu Jo?
La Gift Card, acquistata online o in boutique, ha validità di 12 mesi a partire dalla data di acquisto, anche nel caso in cui la consegna al destinatario avvenga in un secondo momento. Le Gift Card emesse come rimborso in seguito al reso di uno o più prodotti hanno invece una validità di 35 giorni dalla data di ricezione, che corrisponde all’approvazione del reso e alla conferma del rimborso.
Dove posso utilizzare la Gift Card Liu Jo?
La Gift Card può essere utilizzata sia online che nelle boutique aderenti al servizio. Puoi consultare in qualsiasi momento l’elenco aggiornato dei negozi (https://www.liujo.com/gift-card/gift-card-stores.html) che accettano la Gift Card. La Gift Card è valida su tutti i prodotti in vendita, sia online che in boutique, fino all’esaurimento del credito disponibile.
Come posso verificare il saldo, i movimenti e la scadenza di una Gift Card Liu Jo?
Puoi controllare in qualsiasi momento il saldo residuo, i movimenti effettuati e la data di scadenza della tua Gift Card direttamente online, inserendo il codice nell’apposita pagina dedicata (https://www.liujo.com/giftcard-check-balance). Il codice della Gift Card è composto da 12 cifre e inizia con la sigla VGC; lo troverai indicato nella mail di consegna ricevuta al momento dell’invio al destinatario.
L’acquisto di una Gift Card Liu Jo permette di accumulare Stelle del programma fedeltà?
L’acquisto di una Gift Card, online o in boutique, non dà diritto all’accumulo di Stelle Privé o Stelle Premio. Se invece la Gift Card viene utilizzata per un acquisto, la cliente o il cliente iscritto al programma fedeltà accumulerà regolarmente Stelle Privé e Stelle Premio, secondo le regole previste dal programma.
Posso effettuare il reso di una Gift Card Liu Jo?
Ti ricordiamo che le Gift Card non possono essere rese né rimborsate. Una volta completato l’acquisto, l’ordine della Gift Card è da considerarsi definitivo e non soggetto a reso o annullamento.
Come posso pagare un ordine con una Gift Card Liu Jo?
Durante la fase di check-out, nello step dedicato alla selezione del metodo di pagamento, seleziona l’opzione “Hai una Gift Card?” e inserisci il codice riportato nella tua e-mail di conferma. In questa occasione potrai visualizzare anche il saldo disponibile e la data di scadenza della tua Gift Card. Se il saldo copre l’intero importo dell’ordine il pagamento verrà completato utilizzando esclusivamente la Gift Card. Se invece il saldo è inferiore potrai saldare la differenza con un altro metodo di pagamento a tua scelta.
Posso utilizzare più Gift Card per lo stesso ordine?
Per ogni ordine è possibile utilizzare una sola Gift Card, anche in combinazione con altri metodi di pagamento disponibili sul sito. Se l’importo della Gift Card non copre l’intero valore dell’ordine, potrai integrare la differenza scegliendo un altro metodo di pagamento.
Se il saldo della Gift Card non copre l’importo totale dell’ordine, come posso pagare la differenza?
Se il saldo della tua Gift Card non è sufficiente a coprire l’intero importo dell’ordine, potrai completare l’acquisto utilizzando uno qualsiasi dei metodi di pagamento disponibili sul sito, ad eccezione di Apple Pay e del "pagamento alla consegna". La transazione verrà suddivisa automaticamente: l’importo residuo sarà addebitato sul metodo di pagamento selezionato, mentre la parte coperta dalla Gift Card verrà scalata dal suo saldo.
Come avviene il rimborso in caso di reso di un ordine pagato interamente con Gift Card?
Se effettui un reso, totale o parziale, di un ordine pagato interamente con una Gift Card, riceverai via e-mail una nuova Gift Card di pari valore all’importo rimborsato. La nuova Gift Card sarà subito utilizzabile, online e nelle boutique aderenti, e avrà una validità di 35 giorni dalla data di emissione.
Come avviene il rimborso in caso di reso di un ordine pagato parzialmente con Gift Card?
Se hai pagato un ordine utilizzando una Gift Card insieme a un altro metodo di pagamento, il rimborso verrà gestito in modo proporzionale a seconda degli importi e dei prodotti resi. La priorità del rimborso verrà data alla Gift Card, fino a coprire l’intero importo originariamente pagato con questo metodo; eventuali somme residue verranno poi rimborsate sul metodo di pagamento utilizzato per la parte restante dell’ordine (ad esempio carta di credito o PayPal). Potranno essere emesse una o più Gift Card di rimborso, anche in caso di resi multipli sullo stesso ordine, fino a quando l’importo pagato con Gift Card sarà completamente rimborsato. Le Gift Card emesse come rimborso hanno validità di 35 giorni dalla data di ricezione dell’e-mail di conferma.
Esempi pratici:
- Ordine da 300 €: 150 € pagati con Gift Card e 150 € con carta di credito.
- Reso di un articolo da 100 € → rimborso di 100 € tramite nuova Gift Card.
- Reso di un articolo da 200 € → rimborso di 150 € tramite nuova Gift Card + 50 € su carta di credito.
- Se il reso da 100 € è già avvenuto, il secondo rimborso sarà di 50 € tramite nuova Gift Card + 150 € su carta di credito.
Dove posso consultare il regolamento completo della Gift Card Liu Jo?
Per conoscere tutti i dettagli relativi a termini, condizioni d’uso e validità, puoi consultare il Regolamento della Gift Card (https://www.liujo.com/it/regolamento-%7C-gift-card/special-service__store-cards__gift-card__Regolamento.html)
How can I join the loyalty program?
You can join The New Glam Lounge loyalty program in our stores or online. If you prefer to sign up in-store, you can request it from the sales staff at one of the participating stores (click here to see the list). If you prefer to sign up online, you can do so via the registration form on our website or, if you already have an online account, by accessing your reserved area in the “Profile” section. Membership is free and, once completed, you can immediately start enjoying the benefits of the program.
What are the benefits of The New Glam Lounge loyalty program?
The New Glam Lounge loyalty program is structured into 5 levels. At the time of registration, if you have already made purchases in our stores or online on liujo.com between 01/03/2024 and 28/02/2025 as a registered user, you will be placed in the level you are entitled to based on the total amount spent during that period, converted into Privé Stars to determine the level (your starting Privé Stars balance will still be zero). If, on the other hand, you have not made purchases as a registered user during that period, you will be placed in the first level (Bronze Privé) and your Privé Stars balance will be zero.
By accumulating Privé Stars you can access higher levels and unlock new benefits, discover the level benefits here.
The thresholds to access the levels are:
- Silver Privé: 200 Privé Stars
- Gold Privé: 400 Privé Stars
- Platinum Privé: 1,500 Privé Stars
- Diamond Privé: 2,500 Privé Stars
How are stars collected?
You can accumulate Privé Stars and Reward Stars through your purchases in stores or on the Liu Jo website, or through other actions.
For any purchase or action carried out, you will accumulate the same number of Privé Stars and Reward Stars.
Purchases in stores and on liujo.com
€ 1 = 1 Privé/Reward Star
€ 1 = 2 Privé/Reward Stars for Gold Privé, Platinum Privé, Diamond Privé members
Purchases in outlet stores:
€ 1 = 0.25 Privé/Reward Stars
€ 1 = 0.50 Privé/Reward Stars for Gold Privé, Platinum Privé, Diamond Privé members
Only amounts spent on the purchase of merchandise will be converted into Privé Stars and Reward Stars; amounts spent on ancillary services, such as shipping costs, gift wrapping and cash on delivery, do not entitle you to stars; in the case of the purchase of discounted items, for the purpose of awarding stars, the final price paid by the customer will be considered.
Gold Privé, Platinum Privé and Diamond Privé members are entitled to the “Smart Conversion” benefit, which allows them to receive double the Privé Stars and Reward Stars, compared to the rules indicated, for all purchases made.
Other actions that entitle you to accumulate stars:
- Reply to surveys via email = +50 Privé/Reward Stars
- Liu Jo total look (purchase of at least 3 items in one transaction) = +30 Privé/Reward Stars
- Purchase in more than one boutique in the same season = +25 Privé/Reward Stars
- Booking an in-store appointment = +25 Privé/Reward Stars
- Invite a friend = +20 Privé/Reward Stars when the friend signs up using your personal code
- Purchase made by the friend registered with your code = +20 Privé/Reward Stars
What is the difference between Privé Stars and Reward Stars?
The number of Privé Stars accumulated in one program season determines the level you will have in the following season and the benefits available to you. At the end of the season, you will be assigned the new level and your Privé Stars will be reset to zero. During the following season you can continue to accumulate Privé Stars, and if your Privé Stars balance corresponds to a higher level than your current one, your level will be immediately upgraded to ensure you can enjoy more benefits right away.
Privé Stars only determine your benefits and cannot be spent.
Reward Stars accumulated, on the other hand, are not reset at the end of each season, do not determine your benefits in any way, and can be spent to purchase Shopping Vouchers (online and in-store), the Free Shipping Voucher (online only) and Tailoring Service Vouchers (in-store only).
Shopping Vouchers cannot be generated by Diamond Privé members, who already have the benefit of a continuous discount; the Reward Stars balance of such members is still retained in the event of a subsequent downgrade.
For Diamond Privé members it is not possible to use Reward Stars to request Tailoring Service Vouchers, because two Tailoring Service Vouchers are automatically provided free of charge in each program season.
At the expiration of the program, the Privé Stars and Reward Stars accumulated by all members will be reset and the benefits linked to the achievement of the various levels will end.
How can I invite a friend to join the program and accumulate additional stars?
After joining the program, access your reserved area and enter the “The New Glam Lounge” section. You will find a code, easily copyable, to share with a friend or family member who is not yet enrolled. During the program sign-up process, either via website registration or from the reserved area, it is possible to enter the invitation code.
If your friend joins the program by entering your invitation code, both you and your friend will receive a bonus of 20 Privé Stars and 20 Reward Stars each. If your friend, after joining the program, makes a purchase in a store or on the Liu Jo website, you will receive an additional bonus of 20 Privé Stars and 20 Reward Stars on their first order.
How can I book an in-store appointment and accumulate additional stars?
Book an appointment by phone at one of our stores participating in the loyalty program, and at the end of the appointment you will receive a bonus of 25 Privé Stars and 25 Reward Stars. Click here to see the list of participating stores.
If I purchase a Gift Card, do I earn loyalty program stars?
In the case of purchasing a Gift Card online or in-store, the purchaser of the Gift Card will not receive Privé Stars and Reward Stars. In the case of payment using a Gift Card, the Gift Card user, if enrolled in the loyalty program, will accumulate Privé Stars and Reward Stars according to the accumulation rules provided for purchases.
When do I receive the stars related to my purchases? What happens to the stars in case of a return or size exchange?
Privé Stars and Reward Stars related to online orders are credited 35 days after purchase, and are calculated net of returns and size exchanges made in relation to the order.
In the event of a size exchange for merchandise purchased online, you will receive the Privé Stars and Reward Stars related to the exchanged items 35 days after the generation of the new size exchange order.
Remember that you can return or exchange the size of purchased items within 30 days from the delivery date of the online order.
Privé Stars and Reward Stars related to in-store purchases are credited the day after purchase and are not modified in the event of a subsequent return or exchange of products.
In the event of a return of merchandise purchased in-store, a value voucher will be generated as a refund which, when used, will not entitle you to the accumulation of Privé Stars and Reward Stars.
What are Reward Stars and how can I use them?
Reward Stars are accumulated by purchasing Liu Jo products online or in stores participating in the Loyalty program, or through specific actions. Reward Stars do not contribute to defining the level, but can be used to obtain Shopping Vouchers, the Free Shipping Voucher or Tailoring Service Vouchers in-store (Perfect Fit service).
Reward Stars do not expire and remain valid for the entire duration of the loyalty program.
Gold Privé, Platinum Privé and Diamond Privé members are entitled to the “Smart Conversion” benefit, which allows them to receive double the Reward Stars, compared to the rules indicated, for all purchases made.
150 Reward Stars = Free Shipping Voucher
The Free Shipping Voucher allows you to eliminate the cost of the Standard shipping option for an online order with home delivery, or the cost of the delivery option to a pickup point (ECO CHOICE), in countries where this option is available. In countries where only the Express shipping option is available for home delivery, the Free Shipping Voucher allows you to eliminate the cost of the Express shipping option for an order.
The Free Shipping Voucher cannot be generated by Platinum Privé and Diamond Privé members, who already have the benefit of free shipping.
Shopping Vouchers
- 200 Reward Stars = € 10
- 400 Reward Stars = € 20
- 600 Reward Stars = € 30
- 800 Reward Stars = € 40
- 1,000 Reward Stars = € 50
Tailoring Service You can convert Reward Stars into in-store tailoring services by asking the sales staff:
500 Reward Stars = 1 Tailoring Service Voucher (Perfect Fit service)
For Diamond Privé members it is not possible to use Reward Stars to request Tailoring Service Vouchers, because two Tailoring Service Vouchers are automatically provided free of charge in each program season.
Where can I check my level and accumulated stars?
In the “The New Glam Lounge” section of your reserved area on the website you can check the balance of accumulated Privé Stars and Reward Stars, your level, available benefits and discount vouchers, the movements of Privé Stars and Reward Stars associated with your account, the number of Privé Stars missing to move up to the next level, the code of your program Membership card, and the code to invite a friend to join the program. You can request the same information from the sales staff in our stores.
How do I know how many stars I am missing to move up a level?
Check the Privé Stars missing to move up a level in the “The New Glam Lounge” section of your reserved area on the website, or request information from the sales staff in our stores. The transition from one level to the next can occur at any time based on the actual crediting of accumulated stars.
The thresholds to access the levels are:
- Silver Privé: 200 Privé Stars
- Gold Privé: 400 Privé Stars
- Platinum Privé: 1,500 Privé Stars
- Diamond Privé: 2,500 Privé Stars
How can I request Shopping Vouchers, the Free Shipping Voucher or the Tailoring Service?
You can convert Reward Stars into Shopping Vouchers of various amounts, or into the Free Shipping Voucher, in the “The New Glam Lounge” section of your reserved area on the website, by selecting the “Convert stars” button in the Reward Stars box. In the next step, select the voucher you want to generate from those available to you, and select the “Confirm” button.
You can also do this in-store by asking the sales staff.
150 Reward Stars = Free Shipping Voucher
The Free Shipping Voucher allows you to eliminate the cost of the Standard shipping option for an online order with home delivery, or the cost of the delivery option to a pickup point (ECO CHOICE), in countries where this option is available. In countries where only the Express shipping option is available for home delivery, the Free Shipping Voucher allows you to eliminate the cost of the Express shipping option.
The Free Shipping Voucher cannot be generated by Platinum Privé and Diamond Privé members, who already have the benefit of free shipping.
Shopping Vouchers
- 200 Reward Stars = € 10
- 400 Reward Stars = € 20
- 600 Reward Stars = € 30
- 800 Reward Stars = € 40
- 1,000 Reward Stars = € 50
Within a single day, you can convert your Reward Stars to generate a maximum of one Free Shipping Voucher and one Shopping Voucher of your choice.
Tailoring Service You can convert Reward Stars into in-store tailoring services by asking the sales staff:
500 Reward Stars = 1 Tailoring Service Voucher (Perfect Fit service)
For Diamond Privé members it is not possible to use Reward Stars to request Tailoring Service Vouchers, because two Tailoring Service Vouchers are automatically provided free of charge in each program season.
What are the rules and validity periods of the Welcome Coupon and the Birthday Coupon?
After joining the program, you will receive a welcome email containing a Welcome Coupon with a 10% discount, valid for 90 days from the date of registration.
The Birthday Coupon will be sent to you via email 7 days before your birthday date indicated during website registration, and will be valid for 30 days from the date of sending. The discount percentage associated with the Birthday Coupon varies depending on your level: 10% for Bronze Privé members, 15% for Silver Privé and Gold Privé members, 20% for Platinum Privé and Diamond Privé members.
The Welcome Coupon and the Birthday Coupon are applicable to all items, excluding those on promotion or belonging to the Outlet category, purchased in stores participating in the program and on the liujo.com website.
The Birthday Coupon is applicable to promotional items only if the discount percentage associated with the Birthday Coupon is greater than the promotional discount percentage already provided. In this case, the Birthday Coupon discount is applied to the original price of the products in place of the promotional discount already provided.
The Welcome Coupon, the Birthday Coupon, the Shopping Vouchers and the Free Shipping Voucher of the loyalty program cannot be combined with each other, and cannot be combined with other coupons not related to the program.
Coupons are associated with your account and cannot be used by other website users.
In the “The New Glam Lounge” section of your reserved area on the website you can check the coupons and discount vouchers available to you, and view their issue and expiration dates.
You can request the same information from our Customer Service or from the sales staff in our stores.
What are the rules and validity periods of Shopping Vouchers and the Free Shipping Voucher?
The Free Shipping Voucher and the Shopping Vouchers are valid only until the end of the day on which they are generated; if you do not use them by the expiration date, the Reward Stars you spent to generate them will be re-credited to your account.
Within a single day, you can convert your Reward Stars to generate a maximum of one Free Shipping Voucher and one Shopping Voucher of your choice.
You can use Shopping Vouchers on orders placed in stores participating in the program or on the liujo.com website.
To apply a Shopping Voucher, at least one item not on promotion and not belonging to the Outlet category must be present in the cart, and the total order amount (excluding shipping costs) must be greater than the amount of the Shopping Voucher.
You can use the Free Shipping Voucher only on orders placed on the liujo.com website.
To apply the Free Shipping Voucher, at least one item not on promotion and not belonging to the Outlet category must be present in the cart.
The Welcome Coupon, the Birthday Coupon, the Shopping Vouchers and the Free Shipping Voucher of the loyalty program cannot be combined with each other, and cannot be combined with other coupons not related to the program.
Coupons are associated with your account and cannot be used by other website users.
In the “The New Glam Lounge” section of your reserved area on the website you can check the coupons and discount vouchers available to you, and view their issue and expiration dates.
You can request the same information from our Customer Service or from the sales staff in our stores.
How can I obtain the free shipping benefit through the Loyalty program?
Free shipping for online orders is a benefit reserved for Platinum Privé and Diamond Privé members. Once you reach Platinum Privé or Diamond Privé, you can enjoy this benefit until the end provided for by the regulations.
For Platinum Privé members, on all orders placed on the liujo.com website, the Standard shipping option for home delivery is free, and the delivery option to a pickup point (ECO CHOICE) is also free, in countries where this option is available. In countries where only the Express shipping option is available for home delivery, the Express shipping option is free for Platinum Privé members.
For Diamond Privé members, on all orders placed on the liujo.com website, both Standard and Express shipping options for home delivery are free, and the delivery option to a pickup point (ECO CHOICE) is also free, in countries where this option is available.
In addition, Gold Privé, Platinum Privé and Diamond Privé members are entitled to the “Buy from Store: order in-store and receive at home” benefit, which allows you to order an item not available in-store and receive it at home free of charge.
Remember that the Standard shipping option is in any case free, even for non-members, when the minimum threshold of the total amount of your cart is exceeded (shipping cost excluded). The minimum threshold varies depending on the country of purchase and delivery.
How can I book the free Color Discovery, Styling & Aperitif and Denim Customization sessions?
Book an appointment by phone at one of our stores participating in the loyalty program, click here to see the list
How can I obtain the continuous discount benefit?
The continuous discount is a benefit reserved for Diamond Privé members. Once you reach Diamond Privé, you can enjoy this benefit until the end provided for by the regulations.
Diamond Privé members with at least 2,500 accumulated Privé Stars are entitled to a continuous discount of 10%, while Diamond Privé members with at least 6,000 accumulated Privé Stars are entitled to a continuous discount of 15%.
The continuous discount is applied to all items, excluding those belonging to the Outlet category, purchased in stores participating in the program and on the liujo.com website.
For promotional items, the continuous discount will be applied, in place of the promotional discount, only when the continuous discount is greater than the promotional discount already provided.
Remember that in order to access the continuous discount and view it on the website, in the categories and product pages, you must be logged into your account.
What happens if I return an order in which I used a Welcome Coupon, a Birthday Coupon or a Shopping Voucher?
You will receive a refund of the price actually paid for the returned products through the ordinary refund methods, net of the discount applied to such products by the Welcome Coupon, the Birthday Coupon or the Shopping Voucher. The Coupon or Voucher used will not be reactivated and cannot be reused.
How long do my benefits last, and how is my level updated during the program?
Your level and related benefits are recalculated periodically based on the Privé Stars accumulated during the program seasons. The reference seasons are:
- 03/04/2024 – 31/08/2024;
- 01/09/2024 – 28/02/2025;
- 01/03/2025 – 28/02/2026
Exceptionally, as an additional benefit for all loyalty program members, the level recalculation carried out on 01/03/25 considered the total amount spent between 01/03/2024 and 28/02/2025, converted into Privé Stars to determine the level.
What is the duration of the loyalty program?
The New Glam Lounge loyalty program began on 03/04/2024 and will end on 28/02/2026. Upon expiration of the program, the Privé Stars and Reward Stars accumulated by all members will be reset and the benefits linked to the achievement of the various levels will end.
Can I give or transfer my stars?
No, Privé Stars and Reward Stars cannot be transferred or gifted to another person enrolled in The New Glam Lounge loyalty program.
Where can I consult the Regulations of The New Glam Lounge loyalty program?
Consult the The New Glam Lounge Terms & Conditions here. You can find the information on the processing of personal data of program participants here.
What do I need to do to unsubscribe from the program?
You can unsubscribe from the loyalty program in the “The New Glam Lounge” section of your reserved area on the website, by selecting the “Leave the New Glam Lounge” link.
Alternatively, you can send the request to our Customer Service from this page, by opening the “Shop online” form, or by sending an email to servizioclienti@liujo.com, or you can go directly to one of the participating stores and request unsubscription from our sales staff.