Orders and Shipments

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

If you wish to send a gift, you can choose the gift package option when completing your order. You can also include a personal message which will be printed on a LiuJo gift card.

The gift option has an additional charge of 8€.

Timing may slightly change in certain periods of the year or due to causes of force majeure.

We don’t ship to Jersey, Guernsey and the Channel Islands.

PROCEDURE FOR UPS DELIVERY:

A first delivery attempt will be made. If the carrier does not find anyone at the pickup point, they will leave a notice with their details and make two more attempts. If the delivery is still unsuccessful, the order will be deposited at an access point or the closest branch. You will need to check the deposit site by checking the tracking details in the confirmation email, or by contacting the courier. If you do not retrieve the order from the new pickup point, the parcel will return to the warehouse after a few days and you will be refunded.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.

UPS number: 0845 7877877

PROCEDURE FOR DPD DELIVERY:

A first delivery attempt will be made.

If the recipient is absent, the courier will leave a notice and a second delivery attempt will be made on the first following working day. If this is not successful, the package will be sent to the branch and the courier will try to contact you by phone to schedule a new delivery.

The order will go into storage if the courier fails to track you down, or the new delivery attempt fails. You have ten days to request a new delivery, or have the package sent back to the warehouse.

We recommend that you include a mobile phone number in your order data so that the courier can contact you more easily.

** IN-STORE COLLECTION

Collect items you have ordered on Liujo.com at your nearest store. There is no extra charge, apart from shipping cost.

When you collect your items, please bring the following with you: – A valid photo ID – A copy of the order confirmation email with the identification number

If you are unable to collect your order yourself, you can arrange for someone else to collect it on your behalf. They will be asked to produce the following: – A copy of your valid photo ID – Their valid photo ID – A copy of the order confirmation email with the identification number – A letter signed by you appointing them to collect the order on your behalf

You will have 10 working days to collect your order. If your order has not been collected after 10 days, Liu Jo will arrange for it to be returned and refund the amount paid to your bank account. Purchases collected in-store can be returned by filling out the online returns form.

For any other question, see the FAQ section.