Returns and Refunds

Return Procedure

The package will have to reach the warehouse within 14 working days of the order delivery date.

1)Put the products (with all tags attached) inside the original box, or a similarly robust one, and attach the prepaid label which you find in the packet, covering the old one.

2)Tick the items you wish to return on the form we sent with your order and complete also the online return form.

3)Contact the forwarding agent and book collection based on your needs or deliver the package to nearest UPS point.

Remember to specify the operator that you are already in possession of a prepaid return label.

We recommend that you keep the return tracking so that you can monitor the shipment.

UPS number: 0800-55 88 33

Liu Jo pays the return costs

Digital Boîte is not liable for any thefts or losses when our return label is not used.


Return monitoring

To monitor shipment of the return, go to the UPS site and select “Track by Reference”.

Fill out the following fields:
*”Shipment Reference” : enter the six digit number followed by R which you find at the bottom of the return label
*”Shipment Date Range” : always enter the date when you gave the parcel to the courier
*”Shipper Account” : enter the code EF7237
*”Destination Country” : enter Italy

Once you have filled out these fields, click on “Track” to see the shipping status of your return


You will be refunded after the warehouse has received and checked the return (up to 10 business days are necessary).

Shipping costs  will be deducted from the total sum of your return refund, with the exception of defective items.