Refunds and Returns

You can return your items within 30 days from the date of delivery of your order.

If you received your order with DPD, please follow this procedure:

  1. Fill in the online return form and hand over the package to the forwarding agent. The package must reach the warehouse within 30 working days from the delivery date.
  2. Put the products (with all tags attached) inside the original box, or a similarly robust one, and close the box using the stickers you found inside or with some tape.

We recommend that you keep the return tracking so you can monitor the shipment.

Digital Boîte is not liable for any thefts or losses when our courier is not used.

If you received your order in store, please follow this procedure:

  1. Fill in the online return form.
  2. Send an email request to servizioclienti@liujo.com, specifying the pickup address and your preferred collection day.
  3. We will send you a confirmation via SMS or email.
  4. The carrier will collect the parcel on the requested day. You don’t need to print anything — the driver will bring the return shipping label.

You will be refunded once the warehouse has received and checked the return. This may take up to 14 business days. In addition to the product cost, you will also be refunded the initial shipping cost, except in cases of returns of defective items.

Pour faire le retour de votre commande et obtenir un remboursement, merci de contacter le service client Liu Jo, directement sur la plateforme des Galeries Lafayette.

Nous allons enregistrer votre demande nous-meme et vous réserver le passage d'un transporteur qui viendra prendre le colis et le rapporter dans nos entrepôts en Italie. Le retour est gratuit et entièrement à notre charge.

Dans votre message, merci de bien vouloir préciser l'adresse à laquelle vous souhaitez que le courrier passe, le jour (du lundi au vendredi) et l'heure indicative à partir de laquelle il peut passer. N'hésitez pas à nous indiquer toute difficulté qui empecherait au courrier d'accéder facilement à votre sonnette (code d'entrée, impasse, etc.). Si vous souhaitez que le courrier passe à votre travail par exemple une entreprise ou un cabinet médical, un salon de coiffure, etc.. merci de nous en indiquer le nom également.

You will be refunded after the warehouse has received and checked the return (up to 10 business days are necessary).

Shipping costs will be deducted from the total sum of your return refund, with the exception of defective items.

You can monitor the progress of your return by clicking here..

Follow the procedure described in section “Shipment search with sender reference (only shipments in last 2 months)” and enter this information:

Sender customer code: 1664599
Alphabetical sender reference: your order number