Orders and Shipments

Upon delivery, it is necessary to:

1. check that the number of packages delivered matches the number indicated in the order;
2. check that the packaging and its seals are intact, undamaged, not wet, and not altered in any way;
3. sign the courier’s delivery document with a legible signature;
4. if requested by the courier, show an identity document.

Any damage to the packaging and/or products or any discrepancy in the number of packages or instructions must be immediately contested in writing to the courier, specifying that acceptance of the order is made “with reservation”. Furthermore, the Customer must promptly notify the Company of any damage found, providing adequate photographic documentation and a specific signed declaration.
Once the courier's document has been signed without the Customer having raised any objections, in the absence of timely communication to the Company and/or in the absence of adequate photographic documentation to support it, the Customer will not be able to raise any objection regarding the external characteristics of the package delivered and regarding any damage and/or missing products contained therein.
Although these are rare occurrences, it is important that we give you all the information you need to protect your purchase and ensure you have the best possible experience. Please consult the Terms of Sale for further details on delivery procedures.

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

If you wish to send a gift, you can choose the gift package option when completing your order. You can also include a personal message which will be printed on a LiuJo gift card.

The gift option has an additional charge of 8€.

Orders with EXPRESS shipping made between Monday and Friday by 2:00 pm (Italian time – GMT+1) will be handed over to the courier on the same day. Orders with STANDARD shipping will be entrusted to the courier on the same day only if placed before 12 pm.

Any orders made after this time will be shipped the next business day. For orders placed on Friday, delivery will be scheduled for the following Monday morning.

Remember that the timing may slightly change in certain periods of the year or due to causes of force majeure.

We don’t ship to Jersey, Guernsey and the Channel Islands.

SHIPPING TYPES

If you notice an error in your shipping address, please contact our customer service. Please note that changes can only be made if your order has not yet entered advanced processing stages.

HOME DELIVERY

Multiple delivery attempts may be made, depending on the shipping method selected.

In the event that the recipient is absent, the courier will leave a notice and your order will be sent to the nearest collection point where it will be held for a few days. You can collect your package or contact our customer service team to reschedule a delivery. Should you fail to collect your package, it will be sent back to the warehouse.

We strongly recommend that you include a mobile phone number in your order data so that the courier can contact you more easily.