Orders and Shipments

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

If you wish to send a gift, you can choose the gift package option when completing your order. You can also include a personal message which will be printed on a LiuJo gift card.

The gift option has an additional charge of 8€.

Timing may slightly change in certain periods of the year or due to causes of force majeure.

We don’t ship to Jersey, Guernsey and the Channel Islands.

PROCEDURE FOR DHL DELIVERY:

Only one delivery attempt will be made. If the recipient is absent, the courier will leave a notice and your order will be sent to the nearest pick-up point where it will be held for five days. You can either pick up the parcel or contact our customer service to reschedule a delivery. If you do not do so, the package will be returned to the warehouse.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.

PROCEDURE FOR DPD DELIVERY:

A first delivery attempt will be made.

If the recipient is absent, the courier will leave a notice and a second delivery attempt will be made on the first following working day. If this is not successful, the package will be sent to the branch and the courier will try to contact you by phone to schedule a new delivery.

The order will go into storage if the courier fails to track you down, or the new delivery attempt fails. You have ten days to request a new delivery, or have the package sent back to the warehouse.

We recommend that you include a mobile phone number in your order data so that the courier can contact you more easily.