Returns and Refunds

Return Procedure

The package will have to reach the warehouse within 14 working days of the order delivery date

1)Ensure that the products are in the same condition in which you received them with all the warranty seals still attached.

2)Tick the items you wish to return on the form we sent with your order and complete also the online return form.

3)Go to the closest post office (EMS) and ship to the address:

Liu Jo
C/O Ceva Logistics – modulo A1
Strada Statale 234
Somaglia, Lodi, 26867

The post office employee will give you a document that should be carefully kept so that you can monitor the shipment.

Return costs are paid by the customer.

SDA number: 199 113366


You will be refunded after the warehouse has received and checked the return (up to 10 business days are necessary).

Shipping costs will be deducted from the total sum of your return refund, with the exception of defective items.