FAQ
How can I get a confirmation of my order?
After you have completed the order, you will receive a confirmation e-mail containing your identification number. In case this does not go through, you will receive a second e-mail where we will inform you that the order has not been confirmed and will not be shipped.
How many articles can I purchase?
You can purchase only two items per colour and size, and a maximum number of ten different articles per order.
Do I have to create an account to place an order?
No, you can place orders by using the Checkout option, which allows you to place an order without registration.
How can I search for articles that I’m interested in?
You can search for products from the main menu, by clicking on the relevant category. You can activate various filters for a more refined product selection, or you can use the search box in the top left corner and enter key words such as: article code, colour, type of product and more.
Where can I find product information?
To view information on a product, click on its image. A screen will open showing details on the product, including all information on:
line, season, name of article, price, description, composition, measurements, colours, washing instructions and sizes available.
How can I change my contact details?
You can change your contact details by accessing the “account” section
Are you able to tell me if a garment will become available again in stock?
Of course. In the product profile, a field will appear on the unavailable size you are interested in, where you can enter your e-mail address. As soon as the garment is once more available we will inform you by e-mail.
I have forgotten my password. What can I do?
Click in the account at the top right and request a new password by entering the email address you registered with. You will receive an email with a link to set the new one.
Can I buy a gift?
After choosing the item(s), you can select the gift package option during the payment process. If you make a return, the cost paid for the gift package will not be refunded.
Do you have a size guide?
Of course. You can find all the information you need by clicking here.
I did not receive notifications related to my order , how come?
You may have mistyped the email address during the checkout process. To receive notifications of the order in this case you must contact Customer Service who will give you all the information you need.
How can I create my wishlist?
By registering your account, you can create a wishlist and include your favourite products in order to make future purchases quicker. You can also share your wishlist with friends.
What can I do through my account?
By creating an account, you will be able to see a summary of all your orders and returns, modify your personal information, and manage your data processing consent, addresses and your wishlist. You will also be able to sign up for our loyalty program and view your star balance.
Can I modify my order?
All your orders will be processed automatically and therefore modification of the items purchased is not possible.You can ask to cancel your order if it has not already been shipped by contacting our Customer Services.
I received a promocode, how can I use it?
Apply the promocode to your shopping cart before finalizing your order as a guest or registered user.
Which conditions do I have to meet in order to return the products?
All the products available on www.liujo.com are fitted with an ID tag and warranty seals, which must not be removed. Any returned items that are not in the same condition in which you received them will not be accepted. Returns shipped from countries other than those to which we ship will not be accepted. Products returned from the same order must be sent as a single shipment. Each return request must correspond to a shipment.
How long will it take for me to receive my change of size?
Ten days at the most from the time our warehouse receives your return are necessary for you to receive your change of size.
Can I make a return to change size?
Of course. After completing the online form, you can choose to book the return collection with the courier at your preferred address or to go to a collection point to drop off the package.
Can I exchange the product?
We are currently only able to manage size changes, but cannot change the article or its colour.
I have received a wrong/faulty garment in my order. What can I do?
Prepare a small product description and attach 3-4 photos showing the entire item and a detailed view of the defect or incorrect piece, then immediately contact our Customer Service
I have received a faulty product. What can I do?
Prepare a small product description and attach 3-4 photos showing the entire article and a detailed view of the defect, then immediately contact our Customer Service.
How can I request a change of size?
You will in any case have to make a return request. After the warehouse has received and checked the return (up to 5 business days are necessary), we will ship it to the address indicated for the first order and will notify you with a confirmation e-mail.
I want to return a gift. Who will be refunded?
We will reimburse the person who made the order. For security reasons we are not authorised to credit refunds to a different account.
Where will I receive my refund ?
The refund will be made on the bank or postal current account. We recommend that you check the transactions of your card, and not the credit card statement.
The amount refunded is wrong. What should I do?
If the amount refunded is incorrect, immediately contact our Customer Service.
If the card with which I made the payment has expired where I get a refund ?
The refund will be made on the card you used for payment, will your bank to reverse the amount of the correct one. You should contact your bank to retrieve the necessary information.
Can I return a size exchange?
You should book collection of the return with the courier or take the packet to your closest UPS Point.
When will the refund be made?
The time required for the refund will depend on the payment method used:
Credit card:
The time required to view the refund on your account depends on your card issuer. We recommend that you check the transactions of your card.
PayPal/Scalapay/Klarna/ApplePay/AmazonPay:
the refund will be visible within 24 hours.
What is the standard package like?
The standard parcel consists of a cardboard box on the outside with security seals, which will contain the purchased goods, wrapped in branded LiuJo tissue. The package will also contain instructions for returning goods and an order summary. If your package has been tampered with, you are entitled to not collect it or accept delivery with reserve. Please note that your order may be delivered in separate shipments.
Can I enter a billing address different from the shipping address?
You can enter a billing address different from the shipping address only if the destination country remains the same. Liujo does not issue invoices for trading, business or professional activities.
I lost the tracking of my order. What do I do?
You can recover the tracking information from the shipment confirmation e-mail you were sent, or by going to the orders section of your account. If you encounter problems, contact Customer Services immediately.
What is the gift package like?
The package comprises a cardboard box containing a pearl white box personalised with the Liu Jo logo and decorated with an organza ribbon that the recipient can use for putting purchases away. The garments inside will be wrapped in personalised Liu Jo tissue paper. A personalized gift card can still be added.
Where do you ship from?
Our warehouse is located in Rolo (RE), Italy.
Which countries do you ship to?
A list of the countries to which goods may be sent can be viewed in the “Shipment” section in the lower left-hand side of the page.
Can I collect my order at a collection point?
You can collect your order at a collection point within 10 days of receiving the email. Just select the store location that's most convenient to you from those available. You can collect your order when it's most convenient to you at your selected location at no extra charge.
Will I receive my order in time for Christmas?
Choose your latest gifts and place your order by 17/12: delivery is guaranteed and you can receive your parcels in time for Christmas.
Is the transaction secure?
Every purchase on www.liujo.com is extremely secure because advanced technological and encoding systems (SSL) are used. The customer can also rely on the use of VeriSign certificates. In order to protect your credit card purchases, you will always be asked to enter your CVV code. Digital Boîte uses secure connections only, as shown by the padlock symbol appearing in the browser and the prefix "https" in the address bar.
When will the amount be charged to my card?
If the card is authorised, payment will be debited immediately.
If the card is not authorised, we will inform you via e-mail that payment was not successfully completed. In this case, no amount will be charged.
Why has my payment not been accepted?
After receiving the order we perform a standard pre-authorisation check. Payment may not be accepted for a number of reasons, such as insufficient funds on your card or due to entering incorrect data. If the problem persists, we recommend that you contact your bank and/or our Customer Service, providing as much information as possible (including any error messages) so you can be helped.
Do the prices of the articles shown include VAT?
Yes. All of our articles are inclusive of VAT.
Can I use cash on delivery or pay with PayPal for the IN-STORE COLLECTION service?
No, the only method of payment accepted is credit card.
Che cos'è la Gift Card Liu Jo?
La Gift Card è un regalo elegante e sempre apprezzato: un buono digitale emesso al portatore, utilizzabile sia online sia nelle boutique Liu Jo che offrono il servizio. Può essere acquistata scegliendo un importo compreso tra 25€ e 1.999€, ed è inviata via e-mail all’indirizzo indicato al momento dell’acquisto, insieme al codice univoco necessario per utilizzarla. La Gift Card può essere utilizzata più volte fino all’esaurimento del saldo o alla data di scadenza indicata, senza costi di attivazione o commissioni. Non è ricaricabile, ma resta la scelta ideale per offrire massima libertà di scelta alle persone che ami.
Dove posso acquistare la Gift Card Liu Jo?
Puoi acquistare la Gift Card comodamente online oppure presso le boutique aderenti al servizio. Scopri qui (https://www.liujo.com/gift-card/gift-card-stores.html) l’elenco completo e sempre aggiornato dei negozi in cui la Gift Card è disponibile.
Posso acquistare la Gift Card insieme ad altri prodotti Liu Jo?
La Gift Card può essere acquistata solo separatamente dagli altri articoli presenti sul sito. Non è quindi possibile inserirla nello stesso ordine insieme a capi o accessori Liu Jo.
Puoi però acquistare più di una Gift Card all’interno dello stesso ordine, personalizzandone l’importo e i dettagli di ciascuna. Prima di completare l'acquisto, assicurati di aver rimosso dal carrello eventuali altri prodotti o, viceversa, di aver rimosso la Gift Card.
Come posso regalare una Gift Card Liu Jo a un’altra persona?
Regalare una Gift Card è semplice e sempre di grande effetto. Nella pagina prodotto dedicata, seleziona il modello che preferisci tra le sei grafiche disponibili (Donna, Uomo, Happy Birthday, Anniversary, Happy Holiday o With Love). Inserisci il nome e l’indirizzo e-mail del destinatario: se lo desideri potrai aggiungere anche un messaggio personalizzato per rendere il tuo regalo ancora più speciale. Potrai scegliere di inviare la Gift Card immediatamente, selezionando l’opzione Subito. Potrai anche programmare la consegna indicando data e ora preferite (entro tre mesi dalla data di acquisto).
Quali metodi di pagamento posso utilizzare per acquistare una Gift Card Liu Jo?
Puoi acquistare la Gift Card utilizzando tutti i principali metodi di pagamento disponibili sul sito, ad eccezione del "pagamento alla consegna". Ti ricordiamo che non è possibile acquistare una Gift Card utilizzando un’altra Gift Card.
Come viene consegnata la Gift Card Liu Jo al destinatario?
La Gift Card viene inviata direttamente via e-mail all’indirizzo del destinatario indicato durante l’acquisto. Il messaggio include il codice univoco della Gift Card, l’importo disponibile e, se inserito, il messaggio personalizzato del mittente. Una volta ricevuta, la Gift Card è subito utilizzabile, sia online che in boutique.
Per quanto tempo è valida una Gift Card Liu Jo?
La Gift Card, acquistata online o in boutique, ha validità di 12 mesi a partire dalla data di acquisto, anche nel caso in cui la consegna al destinatario avvenga in un secondo momento. Le Gift Card emesse come rimborso in seguito al reso di uno o più prodotti hanno invece una validità di 35 giorni dalla data di ricezione, che corrisponde all’approvazione del reso e alla conferma del rimborso.
Dove posso utilizzare la Gift Card Liu Jo?
La Gift Card può essere utilizzata sia online che nelle boutique aderenti al servizio. Puoi consultare in qualsiasi momento l’elenco aggiornato dei negozi (https://www.liujo.com/gift-card/gift-card-stores.html) che accettano la Gift Card. La Gift Card è valida su tutti i prodotti in vendita, sia online che in boutique, fino all’esaurimento del credito disponibile.
Come posso verificare il saldo, i movimenti e la scadenza di una Gift Card Liu Jo?
Puoi controllare in qualsiasi momento il saldo residuo, i movimenti effettuati e la data di scadenza della tua Gift Card direttamente online, inserendo il codice nell’apposita pagina dedicata (https://www.liujo.com/giftcard-check-balance). Il codice della Gift Card è composto da 12 cifre e inizia con la sigla VGC; lo troverai indicato nella mail di consegna ricevuta al momento dell’invio al destinatario.
L’acquisto di una Gift Card Liu Jo permette di accumulare Stelle del programma fedeltà?
L’acquisto di una Gift Card, online o in boutique, non dà diritto all’accumulo di Stelle Privé o Stelle Premio. Se invece la Gift Card viene utilizzata per un acquisto, la cliente o il cliente iscritto al programma fedeltà accumulerà regolarmente Stelle Privé e Stelle Premio, secondo le regole previste dal programma.
Posso effettuare il reso di una Gift Card Liu Jo?
Ti ricordiamo che le Gift Card non possono essere rese né rimborsate. Una volta completato l’acquisto, l’ordine della Gift Card è da considerarsi definitivo e non soggetto a reso o annullamento.
Come posso pagare un ordine con una Gift Card Liu Jo?
Durante la fase di check-out, nello step dedicato alla selezione del metodo di pagamento, seleziona l’opzione “Hai una Gift Card?” e inserisci il codice riportato nella tua e-mail di conferma. In questa occasione potrai visualizzare anche il saldo disponibile e la data di scadenza della tua Gift Card. Se il saldo copre l’intero importo dell’ordine il pagamento verrà completato utilizzando esclusivamente la Gift Card. Se invece il saldo è inferiore potrai saldare la differenza con un altro metodo di pagamento a tua scelta.
Posso utilizzare più Gift Card per lo stesso ordine?
Per ogni ordine è possibile utilizzare una sola Gift Card, anche in combinazione con altri metodi di pagamento disponibili sul sito. Se l’importo della Gift Card non copre l’intero valore dell’ordine, potrai integrare la differenza scegliendo un altro metodo di pagamento.
Se il saldo della Gift Card non copre l’importo totale dell’ordine, come posso pagare la differenza?
Se il saldo della tua Gift Card non è sufficiente a coprire l’intero importo dell’ordine, potrai completare l’acquisto utilizzando uno qualsiasi dei metodi di pagamento disponibili sul sito, ad eccezione di Apple Pay e del "pagamento alla consegna". La transazione verrà suddivisa automaticamente: l’importo residuo sarà addebitato sul metodo di pagamento selezionato, mentre la parte coperta dalla Gift Card verrà scalata dal suo saldo.
Come avviene il rimborso in caso di reso di un ordine pagato interamente con Gift Card?
Se effettui un reso, totale o parziale, di un ordine pagato interamente con una Gift Card, riceverai via e-mail una nuova Gift Card di pari valore all’importo rimborsato. La nuova Gift Card sarà subito utilizzabile, online e nelle boutique aderenti, e avrà una validità di 35 giorni dalla data di emissione.
Come avviene il rimborso in caso di reso di un ordine pagato parzialmente con Gift Card?
Se hai pagato un ordine utilizzando una Gift Card insieme a un altro metodo di pagamento, il rimborso verrà gestito in modo proporzionale a seconda degli importi e dei prodotti resi. La priorità del rimborso verrà data alla Gift Card, fino a coprire l’intero importo originariamente pagato con questo metodo; eventuali somme residue verranno poi rimborsate sul metodo di pagamento utilizzato per la parte restante dell’ordine (ad esempio carta di credito o PayPal). Potranno essere emesse una o più Gift Card di rimborso, anche in caso di resi multipli sullo stesso ordine, fino a quando l’importo pagato con Gift Card sarà completamente rimborsato. Le Gift Card emesse come rimborso hanno validità di 35 giorni dalla data di ricezione dell’e-mail di conferma.
Esempi pratici:
- Ordine da 300 €: 150 € pagati con Gift Card e 150 € con carta di credito.
- Reso di un articolo da 100 € → rimborso di 100 € tramite nuova Gift Card.
- Reso di un articolo da 200 € → rimborso di 150 € tramite nuova Gift Card + 50 € su carta di credito.
- Se il reso da 100 € è già avvenuto, il secondo rimborso sarà di 50 € tramite nuova Gift Card + 150 € su carta di credito.
Dove posso consultare il regolamento completo della Gift Card Liu Jo?
Per conoscere tutti i dettagli relativi a termini, condizioni d’uso e validità, puoi consultare il Regolamento della Gift Card (https://www.liujo.com/it/regolamento-%7C-gift-card/special-service__store-cards__gift-card__Regolamento.html)
How can I join the loyalty program?
You can join The New Glam Lounge loyalty program in our stores or online. If you prefer to sign up in-store, you can request it from the sales staff at one of the participating stores (click here to see the list). If you prefer to sign up online, you can do so via the registration form on our website or, if you already have an online account, by accessing your reserved area in the “Profile” section. Membership is free and, once completed, you can immediately start enjoying the benefits of the program.
What are the benefits of The New Glam Lounge loyalty program?
The New Glam Lounge loyalty program is structured into 5 levels. At the time of registration, if you have already made purchases in our stores or online on liujo.com between 01/03/2024 and 28/02/2025 as a registered user, you will be placed in the level you are entitled to based on the total amount spent during that period, converted into Privé Stars to determine the level (your starting Privé Stars balance will still be zero). If, on the other hand, you have not made purchases as a registered user during that period, you will be placed in the first level (Bronze Privé) and your Privé Stars balance will be zero.
By accumulating Privé Stars you can access higher levels and unlock new benefits, discover the level benefits here.
The thresholds to access the levels are:
- Silver Privé: 200 Privé Stars
- Gold Privé: 400 Privé Stars
- Platinum Privé: 1,500 Privé Stars
- Diamond Privé: 2,500 Privé Stars
How are stars collected?
You can accumulate Privé Stars and Reward Stars through your purchases in stores or on the Liu Jo website, or through other actions.
For any purchase or action carried out, you will accumulate the same number of Privé Stars and Reward Stars.
Purchases in stores and on liujo.com
€ 1 = 1 Privé/Reward Star
€ 1 = 2 Privé/Reward Stars for Gold Privé, Platinum Privé, Diamond Privé members
Purchases in outlet stores:
€ 1 = 0.25 Privé/Reward Stars
€ 1 = 0.50 Privé/Reward Stars for Gold Privé, Platinum Privé, Diamond Privé members
Only amounts spent on the purchase of merchandise will be converted into Privé Stars and Reward Stars; amounts spent on ancillary services, such as shipping costs, gift wrapping and cash on delivery, do not entitle you to stars; in the case of the purchase of discounted items, for the purpose of awarding stars, the final price paid by the customer will be considered.
Gold Privé, Platinum Privé and Diamond Privé members are entitled to the “Smart Conversion” benefit, which allows them to receive double the Privé Stars and Reward Stars, compared to the rules indicated, for all purchases made.
Other actions that entitle you to accumulate stars:
- Reply to surveys via email = +50 Privé/Reward Stars
- Liu Jo total look (purchase of at least 3 items in one transaction) = +30 Privé/Reward Stars
- Purchase in more than one boutique in the same season = +25 Privé/Reward Stars
- Booking an in-store appointment = +25 Privé/Reward Stars
- Invite a friend = +20 Privé/Reward Stars when the friend signs up using your personal code
- Purchase made by the friend registered with your code = +20 Privé/Reward Stars
What is the difference between Privé Stars and Reward Stars?
The number of Privé Stars accumulated in one program season determines the level you will have in the following season and the benefits available to you. At the end of the season, you will be assigned the new level and your Privé Stars will be reset to zero. During the following season you can continue to accumulate Privé Stars, and if your Privé Stars balance corresponds to a higher level than your current one, your level will be immediately upgraded to ensure you can enjoy more benefits right away.
Privé Stars only determine your benefits and cannot be spent.
Reward Stars accumulated, on the other hand, are not reset at the end of each season, do not determine your benefits in any way, and can be spent to purchase Shopping Vouchers (online and in-store), the Free Shipping Voucher (online only) and Tailoring Service Vouchers (in-store only).
Shopping Vouchers cannot be generated by Diamond Privé members, who already have the benefit of a continuous discount; the Reward Stars balance of such members is still retained in the event of a subsequent downgrade.
For Diamond Privé members it is not possible to use Reward Stars to request Tailoring Service Vouchers, because two Tailoring Service Vouchers are automatically provided free of charge in each program season.
At the expiration of the program, the Privé Stars and Reward Stars accumulated by all members will be reset and the benefits linked to the achievement of the various levels will end.
How can I invite a friend to join the program and accumulate additional stars?
After joining the program, access your reserved area and enter the “The New Glam Lounge” section. You will find a code, easily copyable, to share with a friend or family member who is not yet enrolled. During the program sign-up process, either via website registration or from the reserved area, it is possible to enter the invitation code.
If your friend joins the program by entering your invitation code, both you and your friend will receive a bonus of 20 Privé Stars and 20 Reward Stars each. If your friend, after joining the program, makes a purchase in a store or on the Liu Jo website, you will receive an additional bonus of 20 Privé Stars and 20 Reward Stars on their first order.
How can I book an in-store appointment and accumulate additional stars?
Book an appointment by phone at one of our stores participating in the loyalty program, and at the end of the appointment you will receive a bonus of 25 Privé Stars and 25 Reward Stars. Click here to see the list of participating stores.
If I purchase a Gift Card, do I earn loyalty program stars?
In the case of purchasing a Gift Card online or in-store, the purchaser of the Gift Card will not receive Privé Stars and Reward Stars. In the case of payment using a Gift Card, the Gift Card user, if enrolled in the loyalty program, will accumulate Privé Stars and Reward Stars according to the accumulation rules provided for purchases.
When do I receive the stars related to my purchases? What happens to the stars in case of a return or size exchange?
Privé Stars and Reward Stars related to online orders are credited 35 days after purchase, and are calculated net of returns and size exchanges made in relation to the order.
In the event of a size exchange for merchandise purchased online, you will receive the Privé Stars and Reward Stars related to the exchanged items 35 days after the generation of the new size exchange order.
Remember that you can return or exchange the size of purchased items within 30 days from the delivery date of the online order.
Privé Stars and Reward Stars related to in-store purchases are credited the day after purchase and are not modified in the event of a subsequent return or exchange of products.
In the event of a return of merchandise purchased in-store, a value voucher will be generated as a refund which, when used, will not entitle you to the accumulation of Privé Stars and Reward Stars.
What are Reward Stars and how can I use them?
Reward Stars are accumulated by purchasing Liu Jo products online or in stores participating in the Loyalty program, or through specific actions. Reward Stars do not contribute to defining the level, but can be used to obtain Shopping Vouchers, the Free Shipping Voucher or Tailoring Service Vouchers in-store (Perfect Fit service).
Reward Stars do not expire and remain valid for the entire duration of the loyalty program.
Gold Privé, Platinum Privé and Diamond Privé members are entitled to the “Smart Conversion” benefit, which allows them to receive double the Reward Stars, compared to the rules indicated, for all purchases made.
150 Reward Stars = Free Shipping Voucher
The Free Shipping Voucher allows you to eliminate the cost of the Standard shipping option for an online order with home delivery, or the cost of the delivery option to a pickup point (ECO CHOICE), in countries where this option is available. In countries where only the Express shipping option is available for home delivery, the Free Shipping Voucher allows you to eliminate the cost of the Express shipping option for an order.
The Free Shipping Voucher cannot be generated by Platinum Privé and Diamond Privé members, who already have the benefit of free shipping.
Shopping Vouchers
- 200 Reward Stars = € 10
- 400 Reward Stars = € 20
- 600 Reward Stars = € 30
- 800 Reward Stars = € 40
- 1,000 Reward Stars = € 50
Tailoring Service You can convert Reward Stars into in-store tailoring services by asking the sales staff:
500 Reward Stars = 1 Tailoring Service Voucher (Perfect Fit service)
For Diamond Privé members it is not possible to use Reward Stars to request Tailoring Service Vouchers, because two Tailoring Service Vouchers are automatically provided free of charge in each program season.
Where can I check my level and accumulated stars?
In the “The New Glam Lounge” section of your reserved area on the website you can check the balance of accumulated Privé Stars and Reward Stars, your level, available benefits and discount vouchers, the movements of Privé Stars and Reward Stars associated with your account, the number of Privé Stars missing to move up to the next level, the code of your program Membership card, and the code to invite a friend to join the program. You can request the same information from the sales staff in our stores.
How do I know how many stars I am missing to move up a level?
Check the Privé Stars missing to move up a level in the “The New Glam Lounge” section of your reserved area on the website, or request information from the sales staff in our stores. The transition from one level to the next can occur at any time based on the actual crediting of accumulated stars.
The thresholds to access the levels are:
- Silver Privé: 200 Privé Stars
- Gold Privé: 400 Privé Stars
- Platinum Privé: 1,500 Privé Stars
- Diamond Privé: 2,500 Privé Stars
How can I request Shopping Vouchers, the Free Shipping Voucher or the Tailoring Service?
You can convert Reward Stars into Shopping Vouchers of various amounts, or into the Free Shipping Voucher, in the “The New Glam Lounge” section of your reserved area on the website, by selecting the “Convert stars” button in the Reward Stars box. In the next step, select the voucher you want to generate from those available to you, and select the “Confirm” button.
You can also do this in-store by asking the sales staff.
150 Reward Stars = Free Shipping Voucher
The Free Shipping Voucher allows you to eliminate the cost of the Standard shipping option for an online order with home delivery, or the cost of the delivery option to a pickup point (ECO CHOICE), in countries where this option is available. In countries where only the Express shipping option is available for home delivery, the Free Shipping Voucher allows you to eliminate the cost of the Express shipping option.
The Free Shipping Voucher cannot be generated by Platinum Privé and Diamond Privé members, who already have the benefit of free shipping.
Shopping Vouchers
- 200 Reward Stars = € 10
- 400 Reward Stars = € 20
- 600 Reward Stars = € 30
- 800 Reward Stars = € 40
- 1,000 Reward Stars = € 50
Within a single day, you can convert your Reward Stars to generate a maximum of one Free Shipping Voucher and one Shopping Voucher of your choice.
Tailoring Service You can convert Reward Stars into in-store tailoring services by asking the sales staff:
500 Reward Stars = 1 Tailoring Service Voucher (Perfect Fit service)
For Diamond Privé members it is not possible to use Reward Stars to request Tailoring Service Vouchers, because two Tailoring Service Vouchers are automatically provided free of charge in each program season.
What are the rules and validity periods of the Welcome Coupon and the Birthday Coupon?
After joining the program, you will receive a welcome email containing a Welcome Coupon with a 10% discount, valid for 90 days from the date of registration.
The Birthday Coupon will be sent to you via email 7 days before your birthday date indicated during website registration, and will be valid for 30 days from the date of sending. The discount percentage associated with the Birthday Coupon varies depending on your level: 10% for Bronze Privé members, 15% for Silver Privé and Gold Privé members, 20% for Platinum Privé and Diamond Privé members.
The Welcome Coupon and the Birthday Coupon are applicable to all items, excluding those on promotion or belonging to the Outlet category, purchased in stores participating in the program and on the liujo.com website.
The Birthday Coupon is applicable to promotional items only if the discount percentage associated with the Birthday Coupon is greater than the promotional discount percentage already provided. In this case, the Birthday Coupon discount is applied to the original price of the products in place of the promotional discount already provided.
The Welcome Coupon, the Birthday Coupon, the Shopping Vouchers and the Free Shipping Voucher of the loyalty program cannot be combined with each other, and cannot be combined with other coupons not related to the program.
Coupons are associated with your account and cannot be used by other website users.
In the “The New Glam Lounge” section of your reserved area on the website you can check the coupons and discount vouchers available to you, and view their issue and expiration dates.
You can request the same information from our Customer Service or from the sales staff in our stores.
What are the rules and validity periods of Shopping Vouchers and the Free Shipping Voucher?
The Free Shipping Voucher and the Shopping Vouchers are valid only until the end of the day on which they are generated; if you do not use them by the expiration date, the Reward Stars you spent to generate them will be re-credited to your account.
Within a single day, you can convert your Reward Stars to generate a maximum of one Free Shipping Voucher and one Shopping Voucher of your choice.
You can use Shopping Vouchers on orders placed in stores participating in the program or on the liujo.com website.
To apply a Shopping Voucher, at least one item not on promotion and not belonging to the Outlet category must be present in the cart, and the total order amount (excluding shipping costs) must be greater than the amount of the Shopping Voucher.
You can use the Free Shipping Voucher only on orders placed on the liujo.com website.
To apply the Free Shipping Voucher, at least one item not on promotion and not belonging to the Outlet category must be present in the cart.
The Welcome Coupon, the Birthday Coupon, the Shopping Vouchers and the Free Shipping Voucher of the loyalty program cannot be combined with each other, and cannot be combined with other coupons not related to the program.
Coupons are associated with your account and cannot be used by other website users.
In the “The New Glam Lounge” section of your reserved area on the website you can check the coupons and discount vouchers available to you, and view their issue and expiration dates.
You can request the same information from our Customer Service or from the sales staff in our stores.
How can I obtain the free shipping benefit through the Loyalty program?
Free shipping for online orders is a benefit reserved for Platinum Privé and Diamond Privé members. Once you reach Platinum Privé or Diamond Privé, you can enjoy this benefit until the end provided for by the regulations.
For Platinum Privé members, on all orders placed on the liujo.com website, the Standard shipping option for home delivery is free, and the delivery option to a pickup point (ECO CHOICE) is also free, in countries where this option is available. In countries where only the Express shipping option is available for home delivery, the Express shipping option is free for Platinum Privé members.
For Diamond Privé members, on all orders placed on the liujo.com website, both Standard and Express shipping options for home delivery are free, and the delivery option to a pickup point (ECO CHOICE) is also free, in countries where this option is available.
In addition, Gold Privé, Platinum Privé and Diamond Privé members are entitled to the “Buy from Store: order in-store and receive at home” benefit, which allows you to order an item not available in-store and receive it at home free of charge.
Remember that the Standard shipping option is in any case free, even for non-members, when the minimum threshold of the total amount of your cart is exceeded (shipping cost excluded). The minimum threshold varies depending on the country of purchase and delivery.
How can I book the free Color Discovery, Styling & Aperitif and Denim Customization sessions?
Book an appointment by phone at one of our stores participating in the loyalty program, click here to see the list
How can I obtain the continuous discount benefit?
The continuous discount is a benefit reserved for Diamond Privé members. Once you reach Diamond Privé, you can enjoy this benefit until the end provided for by the regulations.
Diamond Privé members with at least 2,500 accumulated Privé Stars are entitled to a continuous discount of 10%, while Diamond Privé members with at least 6,000 accumulated Privé Stars are entitled to a continuous discount of 15%.
The continuous discount is applied to all items, excluding those belonging to the Outlet category, purchased in stores participating in the program and on the liujo.com website.
For promotional items, the continuous discount will be applied, in place of the promotional discount, only when the continuous discount is greater than the promotional discount already provided.
Remember that in order to access the continuous discount and view it on the website, in the categories and product pages, you must be logged into your account.
What happens if I return an order in which I used a Welcome Coupon, a Birthday Coupon or a Shopping Voucher?
You will receive a refund of the price actually paid for the returned products through the ordinary refund methods, net of the discount applied to such products by the Welcome Coupon, the Birthday Coupon or the Shopping Voucher. The Coupon or Voucher used will not be reactivated and cannot be reused.
How long do my benefits last, and how is my level updated during the program?
Your level and related benefits are recalculated periodically based on the Privé Stars accumulated during the program seasons. The reference seasons are:
- 03/04/2024 – 31/08/2024;
- 01/09/2024 – 28/02/2025;
- 01/03/2025 – 28/02/2026
Exceptionally, as an additional benefit for all loyalty program members, the level recalculation carried out on 01/03/25 considered the total amount spent between 01/03/2024 and 28/02/2025, converted into Privé Stars to determine the level.
What is the duration of the loyalty program?
The New Glam Lounge loyalty program began on 03/04/2024 and will end on 28/02/2026. Upon expiration of the program, the Privé Stars and Reward Stars accumulated by all members will be reset and the benefits linked to the achievement of the various levels will end.
Can I give or transfer my stars?
No, Privé Stars and Reward Stars cannot be transferred or gifted to another person enrolled in The New Glam Lounge loyalty program.
Where can I consult the Regulations of The New Glam Lounge loyalty program?
Consult the The New Glam Lounge Terms & Conditions here. You can find the information on the processing of personal data of program participants here.
What do I need to do to unsubscribe from the program?
You can unsubscribe from the loyalty program in the “The New Glam Lounge” section of your reserved area on the website, by selecting the “Leave the New Glam Lounge” link.
Alternatively, you can send the request to our Customer Service from this page, by opening the “Shop online” form, or by sending an email to servizioclienti@liujo.com, or you can go directly to one of the participating stores and request unsubscription from our sales staff.