Returns and Refunds

Return and Size Exchange Procedure

If your order was delivered with DPD, please follow  these instructions.

1) Fill the return form online and book you prefered slot with the carrier.  The return request need to be done by 14 days of the delivery date.

It is not necessary to attach the prepaid label to the package as the courier will automatically deliver the package to our warehouse.

You will also be asked to enter a collection address, date and time.

2)Put the products (with all tags attached) inside the original box, or a similarly robust one and apply the prepaid label which can be found inside the package, covering the old one.

SIZE EXCHANGE RETURN PROCEDURE

Click here to book a collection with the delivery company.

Please note the following (and indicate the information required):

  • Shipping costs for the return are at the receiver’s expense.
  • Our customer code (to enter in the notes field) is 1664599.
  • The shipping address, which you will find on the label inside the parcel, or as below.

BRT – Liu Jo
Via Albert Eistein 28
Campi Bisenzio, Firenze, 50013
Italia

Alternatively, you can take the parcel to one of the DPD drop-off points. Click here to find your nearest store.

LiuJo pays the return costs.

Digital Boîte is not liable for any thefts or losses when our courrier is not used.

Return monitoring with DPD

You can monitor the progress of your return by clicking here.

Follow the procedure described in section “ ()” and enter this information:

  • Sender customer code: 1664599
  • Alphabetical sender reference: your order number

Refunds

You will be refunded after the warehouse has received and checked the return (up to 10 business days are necessary).

Shipping costs will be deducted from the total sum of your return refund, with the exception of defective items.