Orders and Shipping

Orders

You can view all the details of the order by consulting the order confirmation email we sent you.

If you have an account, you can view all the information by accessing the “orders” section.

Shipment Monitoring

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

Sending a Gift

If you wish to send a gift, you can choose the gift package option when completing your order. You can also include a personal message which will be printed on a LiuJo gift card.

The gift option has an additional charge of 7€.

Shipping Costs and Times

Orders made between Monday and Friday by 2:00 pm (Italian time – GMT+1) will be handed over to the forwarding agent on the same day. Any orders made after this time will be shipped the following day. All orders made on Fridays after 2:00 pm will be handled from the following Monday morning onwards.

Remember that the timing may slightly change in certain periods of the year or due to causes of force majeure.

SHIPPING METHOD DELIVERY TIME PRICE
STANDARD 2-3 BUSINESS DAYS 7,50€
EXPRESS 1-2 BUSINESS DAYS 12€
EXPRESS  AT 12 P.M.* BY 12 P.M. OF THE DAY AFTER 18€
IN-STORE COLLECTION** 2-3 BUSINESS DAYS FREE OF CHARGE

*EXPRESS AT 12 P.M.

Choosing this shipping method allows your to receive your order by noon the next day. In order to take advantage of this offer, orders must be made and confirmed by 14.00. If you do not see this option, this offer is not available for your shipping address. If you cannot see this option it means that your postcode is not yet covered by this type of shipment.

PROCEDURE FOR SDA DELIVERY:

Only one delivery attempt will be made.
In the event that the recipient is absent, the courier will leave a notice and you can arrange a redelivery by calling 800 223 399 and selecting option 3 (rescheduling a missed delivery). If this is not successful, your package will be held and you will have two days to request another redelivery by contacting our customer service team, after which it will return to the warehouse.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.

PROCEDURE FOR DHL DELIVERY:

Only one delivery attempt will be made.
In the event that the recipient is absent, the courier will leave a notice and your order will be sent to the nearest collection point where it will be held for five days. You can collect your package or contact our customer service team to reschedule a delivery. Should you fail to collect your package, it will be sent back to the warehouse.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.

**CLICK & COLLECT:

LiuJo lets you collect items you have ordered,  in-store and free of charge at your most convenient store.

Please bring the following with you to collect your items:
– A valid identity document
– A copy of the order confirmation email with the identification number

If you cannot collect the package in person, your delegated person must present:
– A copy of your valid identity document
– A valid identity document of the delegate
– A copy of the order confirmation email with the identification number
– A signed proxy letter (download a copy)

You will have 10 working days to collect your order. Once this period has elapsed and collection of the order was not possible, LiuJo will send back the order at the warehouse and will reimburse the full corresponding amount to your bank or postal account.

Cash on delivery is not accepted as a payment method for in-store collection.

Purchases collected in-store can be returned by filling out the online returns form.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.