Orders and Shipments

  1. Before signing the delivery receipt, check that the packaging is intact and free of damage, without traces of humidity or alterations, and make sure that the package sealing label has not been tampered with.

  2. If anything is not as expected, we invite you to refuse the courier's delivery or to accept the package "with reserve" to retain the right to then check it thoroughly. Please keep the packaging you receive carefully to allow us to carry out any checks.

  3. If the package was damaged or the delivery was accepted with an unrecognized signature, we invite you to open a report with our customer service no later than 48 hours after receiving the order. On this occasion, state all the details of the problem encountered and attach photos to support your statement.

Although these are rare occurrences, it is important that we give you all the information you need to protect your purchase and ensure you have the best possible experience.

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

If you wish to send a gift, you can choose the gift package option when completing your order. You can also include a personal message which will be printed on a LiuJo gift card.

The gift option has an additional charge of CZK 206.00.

Timing may slightly change in certain periods of the year or due to causes of force majeure.

STANDARD EXPRESS
3-5 BUSINESS DAYS 1-2 BUSINESS DAYS
Kč 389,00; Kč 735,50;

We don’t ship to Jersey, Guernsey and the Channel Islands.

PROCEDURE FOR DHL DELIVERY:

Only one delivery attempt will be made. If the recipient is absent, the courier will leave a notice and your order will be sent to the nearest pick-up point where it will be held for five days. You can either pick up the parcel or contact our customer service to reschedule a delivery. If you do not do so, the package will be returned to the warehouse.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.

PROCEDURE FOR DPD DELIVERY:

A first delivery attempt will be made.

If the recipient is absent, the courier will leave a notice and a second delivery attempt will be made on the first following working day. If this is not successful, the package will be sent to the branch and the courier will try to contact you by phone to schedule a new delivery.

The order will go into storage if the courier fails to track you down, or the new delivery attempt fails. You have ten days to request a new delivery, or have the package sent back to the warehouse.

We recommend that you include a mobile phone number in your order data so that the courier can contact you more easily.

For any other question, see the FAQ section.