Orders and Shipping

Orders

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

Shipment Monitoring

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

Sending a Gift

If you wish to send a gift, you can choose the gift package option when completing your order. You can also include a personal message which will be printed on a LiuJo gift card.

The gift option has an additional charge of 8€.

Shipping Costs and Times

Timing may slightly change in certain periods of the year or due to causes of force majeure.

STANDARD EXPRESS
3-4 BUSINESS DAYS 2-3 BUSINESS DAYS
 13€ 28€

PROCEDURE FOR UPS DELIVERY:

A first delivery attempt will be made. If the carrier does not find anyone at the pickup point, they will leave a notice with their details and make two more attempts. If the delivery is still unsuccessful, the order will be deposited at an access point or the closest branch. You will need to check the deposit site by checking the tracking details in the confirmation email, or by contacting the courier. If you do not retrieve the order from the new pickup point, the parcel will return to the warehouse after a few days and you will be refunded.

We recommend that you enter a mobile phone number in your data so that the forwarding agent can contact you more easily.

UPS number: 078 250 877

PROCEDURE FOR DPD DELIVERY:

A first delivery attempt will be made.

If the recipient is absent, the courier will leave a notice and a second delivery attempt will be made on the first following working day.
If this is not successful, the package will be sent to the branch and the courier will try to contact you by phone to schedule a new delivery.

The order will go into storage if the courier fails to track you down, or the new delivery attempt fails. You have ten days to request a new delivery, or have the package sent back to the warehouse.

We recommend that you include a mobile phone number in your order data so that the courier can contact you more easily.

Covid-19

Today more than ever for LiuJo the people protection always comes first. In fact, in every part of the world we are united by a great awareness: our health and that of our dear ones are the most important thing.

As a company, we are doing our part to try to contain the spread of Covid-19, raising awareness among our resources, partners and customers, and implementing the directives applied in many of the countries where we operate.

At our Headquarters in Italy, we are taking strict and accurate measures to facilitate smartworking for the teams that can implement this modality, applying at the same time specific environmental sanitation and providing protective equipment for our staff and guests, including body temperature monitoring.

In the same way, we are committed to ensuring that our logistics located in Northern Italy work in complete safety, with a work shift that alternates between two separate groups. We ensure full compliance with the health protocol provisions and safety distances between operators, by constantly providing protection devices, disinfectant gels and sanitizing environments.

For all these reasons, we would like to remind you that receiving a parcel sent from an area affected by Covid-19 does not represent a risk, and that you can continue to shop on our site in complete safety, taking advantage of free shipping on all orders during these weeks.

We want to assure you a high standard service that will make your everyday life more serene at such a delicate time. Despite the distance, we are always with you.
Stick together, stay together.

#BetterTogether