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You can return one or more of your articles by filling in the online return form and the paper one that you find inside the box. Than hand over the package to the forwarding agent within 14 business days from the date the order is delivered.

For more information visit our FAQ



1 – Ensure that the products are in the same condition in which you received them with all the warranty seals still attached

2 – Tick the item(s)  you wish to return on the form we sent with your order and complete also the online return form.

3 – Pack the item(s) into the original box  (or an equally sturdy one) , include the  receipt! Apply the prepaid label  in such a way as to cover the original address label.

4 – Contact the forwarding agent and book collection based on your needs
We recommend that you keep the return tracking so that you can monitor the shipment.

UPS number: 0800-55 88 33

Liu Jo is not liable for any thefts or losses when our Return Label is not used.


If you have difficulty, please contact our Customer Service

For more information visit our FAQ





You will be refunded after the warehouse has received and checked the return (up to 5 business days are necessary).

Shipping costs will be deducted from the total sum of your return refund, with the exception of return of defective items

For more information visit our FAQ