SALES UP TO 50% OFF. FREE STANDARD SHIPPING FOR ORDERS OVER 215 CHF

  • Account

HOW TO CONTACT US

TELEPHONE
00 800 300 12015
Monday to Friday, 9 am - 6 pm
RETURN FORM

You can return one or more of your articles by filling in the online return form and the paper one that you find inside the box. Than hand over the package to the forwarding agent within 14 business days from the date the order is delivered.

For more information visit our FAQ

 

RETURNS PROCEDURE

1 – Ensure that the products are in the same condition in which you received them with all the warranty seals still attached

2 – Tick the item(s)  you wish to return on the form we sent with your order and complete also the online return form.

3 – Pack the item(s) into the original box  (or an equally sturdy one) , include the  receipt! Apply the prepaid label  in such a way as to cover the original address label.

4 – Contact the forwarding agent and book collection based on your needs
We recommend that you keep the return tracking so that you can monitor the shipment.

UPS number: 0800-55 88 33

Liu Jo is not liable for any thefts or losses when our Return Label is not used.

 

If you have difficulty, please contact our Customer Service

For more information visit our FAQ

 

 

 

REFUNDS

You will be refunded after the warehouse has received and checked the return (up to 5 business days are necessary).

For more information visit our FAQ